Customer Services | VAutopart
VAutopart • Customer Services

Customer Services

Welcome to VAutopart Customer Services. We are here to assist with vehicle fitment support, order help, shipping & tracking, returns guidance, installation assistance, and after-sales support for all automotive parts including body kits, bumpers, lighting, wheels and interior accessories.

Last Updated: December 17, 2025

1. How to Contact Us

If you need help related to your order, fitment confirmation, shipping, returns or product details, here are the fastest ways to reach us:

For order-specific help, please include your order number and vehicle details (brand/model/year/VIN) when contacting us.

2. Vehicle Fitment & Product Compatibility

We aim to ensure that all automotive parts fit your vehicle perfectly. For products like body kits, bumpers, lighting, and wheels:

  • Use our product fitment selector on each product page.
  • Provide brand, model, year, trim, and VIN for extra confirmation.
  • Send vehicle photos showing mounting areas (for exterior parts) for best guidance.
Need help confirming fitment? See our FAQ or contact Customer Support.
3. Order & Payment Assistance

If you have questions about your order status, payment, invoice, or changes to your order, our team can assist:

  • Order confirmation and payment status check
  • Modifications or cancellations before shipment
  • Help with invoice issues or duplicate charges

For these inquiries, please reach out via Email Support or submit a request using the Contact Form.

4. Shipping & Tracking Support

Once your order ships, we will provide a tracking number when available. You can:

  • Check tracking directly with the carrier.
  • Contact us for tracking updates if tracking doesn’t update within expected time.
  • Inform us of delivery issues (lost package, damaged packaging, etc.).
For detailed shipping terms, please see our Shipping & Return page.
5. Returns, Exchanges & Warranty

If you need a return, exchange, or warranty support:

  • Refer to our Shipping & Return policy for return processes.
  • Check conditions and time windows for returns/exchanges.
  • Report damaged on arrival (DOA) items with photos and packaging.

After you submit a return/exchange request, our team will review and provide instructions. Questions about warranty terms may be covered under our Terms & Conditions.

6. Installation & After-Sales Support

For installation questions, we offer guidance for most parts including body kits, lighting, interior electronics, and wheels:

  • Basic installation tips are often included in product pages.
  • For complex installs (widebody, custom kits, electronics), professional installation is recommended.
  • Contact us with photos and specific product details for tailored guidance.
TANGMA CRAFTSMAN TECHNOLOGY CO., LIMITED
Email: [email protected]
WhatsApp (HK): +852 7048 5911
WhatsApp (CN): +86 134 2228 6098
WhatsApp (UK): +44 7456 154015
WeChat: fa60883668

Addresses
Hong Kong Office: Room 1508, 15/F, Building 2, Grandview Centre, 625 Nathan Road, Mong Kok, Hong Kong.
Guangzhou Shipping Address: No. 11, Zhongyi Fei’e Street, Zhongcun Town, Panyu District, Guangzhou, China.

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