🚚 Shipping & Delivery Policy

Company: TANGMA CRAFTSMAN TECHNOLOGY CO., LIMITED
Website: https://vautopart.com
WhatsApp: +852 7048 5911 / +86 134 2228 6098 / +44 7456 154015

1. Order Processing

All orders are processed within 1–3 business days. Customized or made-to-order products may require 5–10 business days. Orders confirmed before 5:00 PM (HKT) are prioritized for same-day scheduling. Processing may be delayed during public holidays or due to payment verification.

2. Shipping Methods & Estimated Delivery Time

We provide both air freight and sea freight options based on total parcel weight and destination. For packages under 150 kg, air shipping is used; for 150 kg and above, sea freight applies.

✈️ Air Freight (Under 150 kg)

🚢 Sea Freight (150 kg and Above)

* Estimated delivery times are for reference only and may vary due to customs clearance, destination conditions, or carrier operations.

3. Shipping Costs

Shipping costs are calculated at checkout or quoted manually for oversized goods. Large or bulky items (such as bumpers, body kits, or fenders) are charged based on volumetric weight. If you wish to arrange your own freight forwarder or self-pickup, please contact us before placing your order.

4. Customs Duties & Import Taxes

All international orders are shipped under DAP (Delivered At Place) terms. Import duties, VAT/GST, and customs clearance fees are the responsibility of the buyer. We are not responsible for delays or costs caused by customs inspections or clearance procedures.

5. Tracking & Delivery

Once your order has been dispatched, you will receive an email with a tracking number and carrier link. You may also track your shipment via www.17track.net.

6. Lost, Damaged, or Delayed Parcels

Please inspect your package immediately upon receipt. If items are missing or damaged, contact us within 48 hours via email or WhatsApp with photos or videos. We will assist in filing a claim or arranging a replacement shipment. Delays caused by customs, weather, or force majeure are beyond our control.

7. Split Shipments & Pre-Orders

Orders containing both in-stock and pre-order items may be shipped separately. Each shipment will have its own tracking number. Estimated arrival times for pre-orders are displayed on the product page.

8. Address Accuracy & Reshipment

Please ensure your shipping address and contact information are accurate before placing an order. If a shipment is returned due to an incorrect address, failed delivery, or refusal, the buyer is responsible for any reshipping fees.

9. Customer Support

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (HKT)

Email: [email protected]
WhatsApp (HK): +852 7048 5911
WhatsApp (CN): +86 134 2228 6098
WhatsApp (UK): +44 7456 154015
WeChat: fa60883668