🔁 Return & Refund Policy

Company: TANGMA CRAFTSMAN TECHNOLOGY CO., LIMITED
Website: https://vautopart.com

WhatsApp: +852 7048 5911 / +86 134 2228 6098 / +44 7456 154015

1. Overview

Thank you for shopping with VAUTOPART.com. We take pride in providing high-quality automotive parts and accessories. If you are not fully satisfied with your purchase, please review the policy below regarding returns, refunds, and exchanges.

2. Eligibility for Returns

• Items must be returned within 14 calendar days of delivery.
• The product must be unused, undamaged, and returned in its original packaging with all labels, manuals, and accessories included.
• A valid receipt or proof of purchase is required.
• Returns requested after 14 days or without original packaging may be rejected or subject to a restocking fee.

3. Non-Returnable Items

• Customized or special-order products.
• Clearance or discounted items marked as “Final Sale”.
• Products that have been installed, modified, painted, or damaged after delivery.
• Electrical or electronic components once connected or activated.

4. Return Process

Step 1: Contact our support team via email or WhatsApp with your order number, photos, and reason for return.

Email: [email protected]
WhatsApp: +852 7048 5911 / +86 134 2228 6098

Step 2: Once approved, we will provide return instructions and the return warehouse address (usually our Hong Kong or Shenzhen logistics hub).

Step 3: Ship the item securely in its original packaging using a trackable shipping service and provide us with the tracking number.

Customers are responsible for return shipping costs unless the product is defective, damaged, or an incorrect item was sent.

5. Inspection & Approval

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds will be processed within 5–10 business days using the original payment method. Processing time may vary depending on your bank or payment provider.

6. Defective or Damaged Products

If your item arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging.

Once verified, we will arrange a replacement, repair, or full refund, including applicable shipping fees.

7. Return Shipping Responsibility

Unless otherwise stated, customers are responsible for return shipping costs. For items approved due to manufacturing defects or our error, we will bear reasonable return shipping costs or provide a prepaid return label where possible.

8. Restocking Fee

Returns for non-defective reasons may be subject to a restocking fee of up to 15% of the product price to cover inspection, repackaging, and handling costs.

9. Exchange Policy

Exchanges are available for eligible products if the desired replacement is in stock. Customers are responsible for both return and reshipment shipping fees unless the product is defective.

10. Late or Missing Refunds

If you have not received your refund after 10 business days of approval:

• Check your bank or PayPal account again.
• Contact your credit card company, as posting times may vary.
• Contact your bank for further confirmation.

If the issue persists, please contact us at [email protected].

11. Cancellation Policy

Orders may be cancelled before shipment for a full refund. Once an order has been processed or shipped, cancellation is no longer possible and must follow the return procedure outlined above.

12. Contact Us

TANGMA CRAFTSMAN TECHNOLOGY CO., LIMITED
Email: [email protected]
WhatsApp (HK): +852 7048 5911
WhatsApp (CN): +86 134 2228 6098
WhatsApp (UK): +44 7456 154015
WeChat: fa60883668